Term and Conditions

Last Updated: December 2023

Welcome to Nestlé® Shop! We are dedicated to bringing you the authentic flavors of South Africa, from premium biltong and boerewors to artisanal beers and desserts. These Terms and Conditions outline the rules and guidelines for using our website and services. By accessing newgroceriesstore.com or making a purchase, you agree to these terms. Please read them carefully to ensure a smooth and enjoyable shopping experience.

1. User Obligations and Responsibilities

As a user of Nestlé® Shop, you agree to:

• Provide accurate and complete information when creating an account or placing an order.
• Use the website only for lawful purposes and not engage in any fraudulent activities.
• Respect our intellectual property and not copy or distribute content without permission.
• Comply with all applicable laws and regulations in your jurisdiction.
• Maintain the confidentiality of your account credentials and notify us immediately of any unauthorized use.

Failure to adhere to these obligations may result in account suspension or termination.

2. Product and Service Description

Nestlé® Shop specializes in authentic South African foods and beverages, including:

• African Foods: Traditional items like biltong, droewors, and boerewors.
• Baking & Desserts: Biscuits, rusks, and other sweet treats.
• Beverages: Beers, ciders, brandy, and cold drinks.
• Butchery: Fresh and preserved meats, subject to specific return policies.

We strive to provide high-quality, curated products. However, due to the nature of food items, some products may have limited shelf lives or specific handling requirements. All product descriptions, images, and prices are subject to change without notice.

3. Order and Payment Terms

Order Processing

Orders are processed within 1-2 business days after payment confirmation. You will receive a tracking number via email once your order ships.

Shipping

• Standard Shipping: $12.95 via DHL or FedEx, delivered in 10-15 business days after shipment.
• Free Shipping: Available for orders of $50 or more via EMS, delivered in 15-25 business days after shipment.

Note: We ship worldwide, excluding some Asian countries and remote locations. Delivery times may vary due to customs or destination factors.

Payment Methods

We accept Visa, MasterCard, JCB, and PayPal. All payments are processed securely, and you agree to provide valid payment details. In case of payment issues, we reserve the right to cancel your order.

Cancellations and Changes

Orders can be cancelled or modified within 24 hours of placement by contacting [email protected]. After this period, changes may not be possible due to processing.

4. Returns, Refunds, and Exchanges

Your satisfaction is our priority. Please refer to our Shipping & Returns Policy for full details, summarized below:

• Eligibility: Returns and exchanges are accepted within 15 days of receipt for items in original, unopened packaging with proof of purchase.
• Non-Returnable Items: Perishable foods (e.g., boerewors), opened products (e.g., biltong, beverages), and personal care items for hygiene reasons.
• Process: Contact us for a Return Authorization, then ship items to: Nestlé® Shop Returns, 10124 Watsonville Road, Louisville, US 40272.
• Refunds: Approved refunds are processed to the original payment method within 5-10 business days after we receive the return. Original shipping fees are non-refundable.

For damaged or incorrect items, contact us immediately with photos for a replacement or refund.

5. Intellectual Property

All content on this website, including text, images, logos, and product descriptions, is the property of Nestlé® Shop and protected by copyright laws. You may not use, reproduce, or distribute any content without our express written permission. Unauthorized use may result in legal action.

6. Limitation of Liability

Nestlé® Shop strives to provide accurate information and quality products. However, we are not liable for:

• Delays or issues caused by shipping carriers, customs, or unforeseen events.
• Minor discrepancies in product color or description due to digital displays.
• Damages resulting from misuse of products or failure to follow storage instructions.
• Indirect damages (e.g., loss of profits) arising from your use of the website.

Our total liability for any claim related to your purchase is limited to the order value. This does not affect your statutory rights as a consumer.

7. Privacy and Data Protection

We value your privacy. Personal information collected during orders is used solely for processing transactions and improving your experience. We do not share data with third parties without your consent, except as required by law. For details, see our Privacy Policy (available on the website).

8. Governing Law and Dispute Resolution

These Terms are governed by the laws of the United States, specifically the state of Kentucky. Any disputes will be resolved through friendly negotiation or, if necessary, in the courts of Louisville, US. We encourage you to contact us first at [email protected] to resolve issues amicably.

9. Changes to Terms

We may update these Terms and Conditions periodically. Changes will be posted on this page with an updated “Last Updated” date. Continued use of the website after changes constitutes acceptance.

10. Contact Information

Thank you for choosing Nestlé® Shop. We are committed to delivering the tastes of South Africa with integrity and care. Enjoy your culinary journey with us!