Privacy Policy

Introduction

Welcome to Nestlé® Shop, your trusted online destination for authentic South African flavors! We are committed to safeguarding your privacy and ensuring that your personal information is protected. This Privacy Policy explains how we collect, use, share, and protect your data when you visit our website, newgroceriesstore.com, or make a purchase from us. By using our site, you agree to the practices described in this policy.

At Nestlé® Shop, we cater to a global community of food lovers—from expats craving a taste of home to adventurous eaters exploring South Africa’s rich culinary heritage. Just as we carefully select our products, we handle your data with the same level of care and security. This policy is designed to comply with international privacy regulations, including the GDPR and CCPA, to ensure your rights are respected.

Information We Collect

To provide you with a seamless shopping experience, we collect certain types of information:

• Personal Information: When you place an order or create an account, we collect details such as your name, email address, shipping address, billing address, and payment information (e.g., credit card details processed securely via our payment gateways).
• Transaction Data: We record details of your purchases, including products like biltong, boerewors, or beers, order history, and payment methods used.
• Technical Information: We automatically collect data like your IP address, browser type, device information, and cookies to improve site functionality and security.
• Communication Data: If you contact our customer service at [email protected], we may keep records of your queries and responses.
• Preferences: We may gather information about your shopping preferences, such as favorite categories (e.g., African Foods, Biltong, or Beers) to personalize your experience.

How We Use Your Information

We use your data to enhance your experience with Nestlé® Shop, focusing on security and personalization:

• Order Processing: To process payments, ship orders (including free shipping for orders over $50), and provide tracking information.
• Customer Service: To respond to your inquiries and offer support, ensuring a smooth experience from payment to delivery.
• Personalization: To recommend products based on your interests, such as biltong varieties or traditional biscuits, and to send updates on new arrivals or promotions.
• Security: To monitor for fraudulent activity and protect against unauthorized access, using industry-standard encryption and compliance measures.
• Legal Compliance: To meet regulatory requirements and handle disputes, if necessary.

Sharing and Disclosure of Information

We value your trust and only share your data in limited circumstances:

• Service Providers: We may share information with trusted third parties, such as payment processors (e.g., Visa, MasterCard, PayPal) and shipping carriers, to fulfill your orders. These partners are bound by confidentiality agreements.
• Legal Obligations: If required by law, we may disclose data to comply with legal processes or protect our rights and safety.
• Business Transfers: In the event of a merger or sale, your information may be transferred to a new owner, with notice provided to you.
• With Your Consent: We will share data only if you explicitly agree, such as for promotional partnerships.

We do not sell your personal information to third parties for marketing purposes.

Data Storage and Security

At Nestlé® Shop, we treat your data with the same meticulous care as we do our premium biltong—securely and responsibly. Your information is stored on protected servers, and we implement robust measures to prevent unauthorized access:

• Encryption: We use SSL technology to encrypt data during transmission, ensuring that payment details are secure.
• Access Controls: Only authorized personnel have access to your personal data, and we regularly review our security protocols.
• Data Retention: We retain your information only as long as necessary for business purposes or as required by law. For example, order records are kept for accounting and warranty purposes.
• International Transfers: As we serve customers globally (excluding some Asian and remote areas), data may be processed in various locations, but we ensure it is protected under applicable privacy standards.

Your Rights

You have control over your personal data. Depending on your location, you may exercise the following rights:

• Access: Request a copy of the personal data we hold about you.
• Correction: Update or correct inaccurate information in your account.
• Deletion: Request deletion of your data, subject to legal obligations.
• Objection: Opt out of certain data uses, such as marketing communications.
• Data Portability: Receive your data in a readable format for transfer to another service.

To exercise these rights, contact us at [email protected]. We will respond promptly, in line with regulatory requirements.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience on our site:

• Functional Cookies: These remember your preferences, such as language or cart items, to make shopping easier.
• Analytical Cookies: We use tools to analyze site traffic and improve our offerings, helping us understand which products (like biltong bites or braai accessories) are most popular.
• Advertising Cookies: These may be used to show you relevant ads based on your interests, both on and off our site.

You can manage cookie settings through your browser preferences. Note that disabling cookies may affect site functionality.

Changes to This Privacy Policy

We may update this policy periodically to reflect changes in our practices or legal requirements. The latest version will always be posted on our website, with the effective date clearly indicated. Continued use of our site after changes constitutes acceptance of the updated policy.