FAQ

We specialize in authentic South African foods and products, delivering traditional flavors worldwide. From premium biltong and boerewors to traditional biscuits and braai accessories, we bring the taste of South Africa directly to your doorstep.

Our extensive range includes: African Foods, Baking & Desserts, Biltong & Droewors (in various flavors like Chilli Chutney and Cracked Black Pepper), Boerewors, Beers, Brandy, Ciders, Butchery items, Canned & Jarred Foods, and traditional South African snacks.

Absolutely! We work directly with South African producers and suppliers to ensure every product maintains its authentic taste and quality. Our mission is to deliver not just products, but memories and traditions of South African culinary heritage.

We ship worldwide to most countries, excluding some Asian regions and remote locations. During checkout, you can enter your address to confirm if we deliver to your area.

We offer two shipping methods:

Standard Shipping ($12.95)
• Carriers: DHL or FedEx
• Delivery Time: 10-15 days after dispatch
• Includes full tracking

Free Shipping
• Available on orders over $50
• Carrier: EMS
• Delivery Time: 15-25 days after dispatch
• Includes tracking

Order processing typically takes 1-2 days. During this time, our team carefully selects, packages, and prepares your products with special attention to maintaining freshness and quality.

We use specialized packaging methods:
• Biltong and droewors are vacuum-sealed
• Fragile items like biscuits and rusks are securely packed
• Temperature-sensitive items receive additional protection
• All packages are designed to maintain quality throughout transit

Yes! Once your order is dispatched, you’ll receive tracking information via email. You can monitor your package’s journey from our facility in Louisville to your doorstep.

We accept multiple secure payment options:
• Visa
• MasterCard
• JCB
• PayPal

Absolutely. We use industry-standard encryption and security measures to protect your payment information. All transactions are processed through secure payment gateways.

We offer a 15-day return policy from the date you receive your order. If you’re not satisfied with your purchase, please contact us at [email protected] to initiate a return.

If any items arrive damaged or compromised, please contact us immediately at [email protected] with photos of the damaged products and your order number. We’ll promptly arrange for replacements or refunds.

Due to the nature of our products, perishable items can only be returned if they arrive damaged or compromised. Please contact us within 48 hours of delivery for perishable item concerns.

For optimal freshness, store biltong and droewors in a cool, dry place. Once opened, we recommend consuming within 2-3 weeks. For longer storage, keep refrigerated.

Our biltong, droewors, and biltong bites are ready to eat. Butchery items like boerewors require cooking. All products include preparation instructions where applicable.

Yes! We offer subscription services for regular deliveries of your favorite South African products. Perfect for busy families and expats wanting to maintain a steady supply of authentic flavors.

Import regulations vary by country. While we ensure our products comply with international shipping standards, we recommend checking your local customs regulations for food imports. We cannot be responsible for customs delays or additional fees.

Additional customs fees, taxes, or import duties are the responsibility of the customer and are not included in our shipping costs. These vary by country and are determined by your local customs authority.